Terms and Conditions of Use
Customer Guidance:
By making any order at us, you acknowledge that you have read carefully and fully understood our Terms and Conditions, Privacy Policy, Shipping Policy, Refund Policy Alphonso Mango Grades or Sizes, Dispatched Schedule. This is helpful so that you know all about our policies and procedures, as well the quality differences with regard to Alphonso Mango sizes so that ordering can be very smooth and satisfying. If you have questions or require additional clarification, do not hesitate to contact our customer service representatives.
1. Acceptance of Terms
By accessing and using by visiting https://www.ratnagirialphonsomango.com, you agree to be bound by and comply with these terms and conditions. If you disagree with any provision of these terms, please refrain from using our website.
2. Use of the Website
a. It is your responsibility to keep the confidentiality of your account and password.
b. You agree to use this website only for lawful purposes.
3. Intellectual Property
a. Khanvilkar Agritech owns all the content on this site, including texts, graphics, logos and images and is protected by copyright law.
b.) Do not reproduce, distribute or use any content from this website without our express written consent.
4. User-Generated Content
a. Users can submit content such as reviews or comments that should adhere to our guidelines on content.
b. We have the right to delete or modify any content user-created that does not comply with these terms.
5. Privacy Policy
Our Privacy Policy details the manner in which we gather, utilize and safeguard your personal information. By using this site, you agree to our Privacy Policy Terms.
6. Limitation of Liability
a. We seek to offer reliable and current information.
b. “Khanvilkar Agritech” is not responsible for any direct, indirect or consequential damages due to the utilization of this website.
7. Modifications to Terms
We may update or change these terms and conditions at any time without notice. By continued usage of the website you accept these new terms.
8. Governing Law
These terms and conditions will be governed by the laws of Ratnagiri. 5. All disputes arising out of or in connection with the use of this website shall be subject to the exclusive jurisdiction of courts at Ratnagiri.
9. Contact Information
Any questions or concerns regarding these terms and conditions should be directed to us at [email protected].
Refund Policy
1. Returns for Damaged Mangoes
If the mangoes received are damaged, please reach out to our customer support team as soon as your delivery arrives. Hence, we will need to have pictures of the damage for our records. Once verified we shall make refunds for damaged items.
2. Reporting Timeframe
In order to claim a refund for damage of your purchase, we must be informed within 24 hours after receiving the delivery. After this timeframe, we can’t process refunds for damage that is reported.
3. Perishable Nature of Mangoes
Since mangoes are perishable commodities, we do not issue refunds for internally bad or overripe ones. To ensure the visual perfection of mangoes at delivery, it is advisable to inspect them immediately upon receipt for any visible external damage.
4. Refund Process
a. After your refund request is approved, a credit will automatically be applied to the original method of payment within a specified period.
b. Refunds are done for the cost of only damaged items; shipping costs cannot be refunded.
c. If there was a free shipping order, the actual courier costs incurred by us will be subtracted from your refund. This is a necessary deduction to offset the cost of shipping involved in the original delivery.
5. Incorrect Address or Non-Delivery
In case the delivery fails as a result of an erroneous or incomplete address provided by customer, we will not be held liable for refunds. Please provide correct delivery information when ordering.
6. Cancelation Policy
Orders cannot be cancelled after they have been processed. Please review your order carefully before confirming the purchase.
7. Refund Exclusions
Promotional, discounted or bulk order items are non-refundable. Refunds are available only on regular-priced items.
8. Contact Information
If you have any queries regarding your order or wish to apply for a refund, kindly send an email with the above information.
9. Return Shipping
We do not take back any Alphonso Mangoes once they are delivered. The mangoes are unable to be returned once they leave our facility as the product is perishable. We understand and appreciate your understanding in this issue.
10. Refund Disputes
If you have any disputes or concerns about your refund, please contacts our customer support team to address such matters.